Troubleshoot Internet Connectivity Issues


This article provides troubleshooting steps for connection problems with Netgear extender. If you are experiencing internet connectivity issue with your extender then follow the given steps below:
§ Disconnect your router and connect your computer or laptop directly to your modem.
§ If you cannot access the Internet, then it is recommended to contact your ISP.
§ If you can access the Internet, reconnect your router as it was before.
§ Now, Log in to the router. See your router user manual for log in instructions. If you are facing issues while login then check the following:
§ Make sure all cables attached to the router and computers are secure.
§ Make sure that the Internet LED is lit. If the Internet LED is not lit, refer to the router manual to troubleshoot the light status.
§ If you are using a device like computer or laptop that is connected to the router using an Ethernet cable, check that the LEDs for the ports with cables are lit. If a port LED with an Ethernet cable is not lit, move the cable to a different port on the back of the router. If a port LED still does not light, then see the router manual.
§ If you are using a wireless device, check that the LED on the wireless adapter is lit. If the wireless adapter LED is not lit, then see your adapter manual for troubleshooting.
§  If all cables are securely seated and the LEDs are lit appropriately, follow these steps:
§ Reboot the router.
§ If you still cannot log in to the router, then it is advisable to perform a factory default reset.                
§ If you got success to log in the router, run the Netgear Extender Setup Wizard.
§ Click on the Smart Wizard Test button to access the NETGEAR online test page.
Under Router Status, confirm the router gets a valid IP address. For more information, the process of signing into netgear wi-fi range extender see your router user manual.

Location: 3030 Jarvis St, Buffalo, NY 14219, USA

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